Serius Beats
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Return Policy

Return Policy

Effective Date: November 8, 2025

At Serius Beats (https://seriusbeats.com/), we want you to be completely satisfied with your purchase. If you are not happy with an item, you may be eligible to return it under the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, please ensure the following:

  • The product is unused, undamaged, and in its original packaging.
  • Return requests are made within 7 days of receiving your order.
  • You have a valid receipt or proof of purchase.

Note: Items showing signs of use, damage, or missing accessories may not be accepted for return.

2. Non-Returnable Items

The following products are not eligible for return:

  • Customized or special-order products.
  • Items purchased during clearance or final sale.
  • Gift cards and downloadable digital products.

Tip: Please check the product description carefully before making a purchase.

3. Return Process

To initiate a return, contact our support team at support@seriusbeats.com with your order details and reason for return. Once approved, you will receive instructions for returning the product.

After we receive and inspect the returned item, we will notify you about the approval of your return. Approved returns will be processed according to our Refund Policy.

4. Return Shipping

Return shipping costs are generally the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item). For defective or incorrect products, we will cover the full return shipping cost.

5. Exchanges

If you wish to exchange a product for the same item, contact our support team before returning it. Once your exchange request is approved, we will guide you through the return and shipment process for the replacement.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide clear photos and a brief description of the issue to support@seriusbeats.com. We will review the case and provide a replacement or full return if applicable.

7. Contact Information

If you have any questions regarding this Return Policy, please contact us:

Email: support@seriusbeats.com
Website: https://seriusbeats.com/

Thank you for shopping with Serius Beats! We are committed to providing a smooth, secure, and satisfactory return experience for all our customers.