Serius Beats
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Refund Policy

Refund Policy

Effective Date: November 8, 2025

At Serius Beats (https://seriusbeats.com/), we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, we offer refunds under the conditions outlined below. Please read this policy carefully to understand your rights.

1. Eligibility for Refunds

To be eligible for a refund, please ensure the following:

  • The product must be unused, undamaged, and in its original packaging.
  • Refund requests must be made within 7 days of receiving your order.
  • You must provide a valid receipt or proof of purchase.

Note: Products showing signs of use, damage, or missing accessories may not qualify for a refund.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized or special-order products.
  • Items purchased during clearance or final sale.
  • Gift cards and downloadable digital products.

Tip: Please review the product description carefully before making a purchase.

3. Refund Process

To request a refund, contact our support team at support@seriusbeats.com with your order details. Once your request is approved, you will receive instructions for returning the product.

After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method.

4. Shipping Costs

Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). For defective or incorrect products, we will cover the full return shipping cost.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide clear photos and a brief description of the issue to support@seriusbeats.com. We will review the case and provide a replacement or full refund if applicable.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

  • Check with your bank or credit card provider as processing times may vary.
  • Allow 5–10 business days after receiving our refund confirmation.

If the refund is still missing, contact us at support@seriusbeats.com.

7. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange a product for the same item, contact our support team before returning it. Approved exchanges will be processed promptly and you will be guided through the return and shipment steps.

8. Contact Information

For any questions regarding this Refund Policy, please contact us:

Email: support@seriusbeats.com
Website: https://seriusbeats.com/

Thank you for shopping with Serius Beats! We value your trust and strive to make your experience smooth, safe, and satisfying.